Shipping Policy
How does the delivery process work?
- Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
- After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
We pride ourselves on the quality of our packaging. We do our products packaging safely secured with all required precautions.
What is the range of locations to which Cleon Health Care Pvt. Ltd. ships their products?
Cleon Health Care Pvt. Ltd. ships throughout India! Soon to our website as we add more countries to our shipping locations.
My order has been shipped. Now how can I track it?
After placing your order, you will receive a confirmation message on your registered email. As we prepare and ship your order within 24-48 hours of the confirmation, you can then check the status of your package through the ‘Track’ button on the ‘My Account section.
What is the estimated delivery time?
We usually dispatch most orders within 2-5 business days (excluding Sundays and public holidays)
- Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
- While we are trying our best to avoid this situation, these products might delay your order. However, in case of international orders, product delivery may get delayed due to reasons attributable to logistics, public holidays, etc.
- If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 10 days of order date.
My order will be shipped in multiple shipments? What does this mean?
Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.
Are there any shipping charges applicable on my order?
- We have standard shipping charges for most addresses.
- India shipping charges – A flat Rs.80 charge is applied to all orders below Rs.499, while there is free shipping for all orders above Rs.499. And with our mega sale or limited time offers we do free shipping on all orders.
Does Cleon Health Care Pvt. Ltd. ship outside India?
At present Cleon Health Care Pvt. Ltd. ships only to India. However, we are working on starting international delivery to many other countries, so stay tuned!